Customer Success Manager
2 weeks ago
Compensation Range:
$23-$25
What We Provide:
Competitive starting salary based on experience and geographic location.
Potential bonus incentives tied to company performance.
Opportunities for community engagement and volunteerism.
Comprehensive Benefits Package including: 401(K)
Medical, Dental, Vision, Disability, Supplemental, and Life Insurance
Paid Time Off
Employee Stock Purchase Plan
Pet Insurance
Qualifications:
What You Need to Bring
Minimum of 2 years' experience in Customer Service or Sales required.
Prior experience in the transportation sector preferred.
Bachelor's degree or a relevant combination of education and experience required.
Ability to prioritize effectively.
Capability to thrive in a fast-paced team environment.
Flexibility to adapt to shifting priorities.
Advance Your Career
At Swift, our most valuable asset is OUR PEOPLE. We are committed to excellence and strive to give our best every day.
We are a family where every voice matters and contributes to our collective success and the success of our drivers.
Your insights and perspectives are valued at Swift Transportation.We recognize you as the subject matter expert, and we empower you to develop and implement ideas that serve the best interests of the company.
Join us in being part of something greater. Be part of the #1 full truckload carrier in the nation. Join Swift Transportation.Job Responsibilities:
What You Will Do
The Customer Account Manager will deliver account services to high-profile or major accounts.
Collaborate with various internal departments to ensure a balanced distribution of capacity and freight while maintaining high service standards.
Establish and nurture internal and external relationships that provide compelling short and long-term customer value propositions and efficient logistics solutions.
As the Customer Account Manager, your responsibilities will include:Leading and soliciting business from a designated group of customers by utilizing daily available capacity.
Acting as an extension of Sales to enhance business revenue.
Managing the balance of capacity and freight while ensuring high service levels.
Maintaining awareness of customer contractual obligations.
Generating monthly reports on service levels for customers and participating in service-oriented conference calls to provide clarity.
The Company is an equal opportunity employer.The Company's policy prohibits unlawful discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other legally protected status.
The Company also prohibits harassment of applicants and employees based on any of these protected categories.KT123
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