Retail Operations Supervisor

2 weeks ago


Denver, Colorado, United States Wolford Full time

Position Overview: The Retail Operations Supervisor plays a crucial role in enhancing sales performance through a refined and professional approach to customer engagement, showcasing product expertise, and nurturing client relationships.

Key Responsibilities:

  • Sales Management: Interact with customers to drive sales on the retail floor and meet established sales objectives.
  • Customer Service Excellence: Deliver top-tier service by effectively presenting products, articulating their benefits, features, quality, pricing, and care instructions.
  • Sales and KPI Achievement: Meet designated sales goals and key performance indicators.
  • Store Operations: Conduct daily business reporting and maintain awareness of store performance.
  • Client Development: Build and maintain a client database in accordance with CRM practices and outreach strategies.

Operational Duties:

  • Visual Merchandising: Implement visual merchandising guidelines to ensure products are attractively displayed, well-organized, and accurately priced.
  • Inventory Management: Oversee inventory processes including transfers, receiving merchandise, fulfilling client orders, and conducting cycle counts.
  • Training and Development: Participate in ongoing training sessions and team meetings focused on product knowledge, customer service, promotional activities, and visual merchandising techniques.

Keyholding Responsibilities:

  • Maintain accurate cash handling records and daily business reports.
  • Manage opening and closing procedures and internal communications.
  • Ensure adherence to health and safety regulations, as well as compliance with federal, state, and local laws.
  • Uphold all company standards, including the Employee Handbook, Dress Code policies, and Boutique Operations Manual.
  • Protect company assets and enforce loss prevention protocols.

Employee Benefits:

  • Employee discount and semi-annual clothing allowance (subject to local tax regulations).
  • Monthly commission potential of 3% based on individual sales.
  • Health, vision, and dental insurance options for eligible full-time employees.
  • 401K contributions after the applicable waiting period.

Note: Specific blackout periods may apply for certain promotional events.



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