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Retail Operations Supervisor

2 months ago

Denver, Colorado, United States The Normal Brand Full time
Position Overview

The Normal Brand is an expanding clothing company that specializes in apparel and accessories available online and in numerous retail locations across the United States. We are excited to announce the opening of a new store and are seeking a dedicated, personable, and goal-driven Retail Operations Supervisor. Each location is designed to provide a unique shopping experience, emphasizing a clean, energetic, and enjoyable atmosphere. The ability to think independently and creatively is crucial.

Key Responsibilities

  • Our mission is to enhance customers' experiences, promote our products, and foster a fun shopping environment.
  • Lead, inspire, and develop the team to ensure exceptional customer service and drive sales.
  • Establish and uphold high standards of customer service throughout the store and among team members.
  • Build and maintain strong relationships with our customers.
  • Encourage upselling techniques to optimize sales.
  • Oversee inventory management and restock the sales floor as necessary.
  • Ensure the store is maintained to the highest cleanliness and merchandising standards.
  • Provide constructive feedback on product performance to the Store Manager.
  • Mentor and develop team members through effective communication.
  • Train the team on product knowledge and features.
  • Assist the Store Manager in various business operations.
  • Foster a respectful and communicative work environment.
  • Responsible for the security of the store.

Qualifications That Will Set You Apart

  • Minimum of 3 years in retail management.
  • Experience in the fashion or apparel sector.
  • A genuine passion for customer satisfaction.
  • Familiarity with Shopify and Shopify POS systems.
  • Strong ethical standards and integrity.
  • Excellent sense of style and fashion.
  • Self-awareness and personal growth mindset.
  • Demonstrates humility, ambition, and intelligence.

Essential Requirements

  • 1-2 years of experience in retail apparel.
  • Willingness to learn from feedback and tackle challenges in a dynamic environment.
  • Experience in inventory management.
  • Exceptional organizational and time management skills.
  • A collaborative spirit, with a sense of fun and ownership.
  • Self-motivated and proactive.
  • Goal-oriented, data-driven, competitive, and positive attitude.
  • Approachable and friendly demeanor.
  • Strong understanding of retail business principles.
  • Commitment to inventory accuracy.
  • Proficient in Microsoft Word, Excel, and Google Drive.
  • Ability to quickly adapt to new systems and processes.
  • Flexible availability, including evenings, weekends, and holidays.
  • Willingness to work 38-40 hours to maintain full-time status.

Benefits Offered

  • Competitive hourly pay with bi-weekly compensation.
  • Opportunities for bonuses.
  • Employee discounts on products.
  • Health benefits.
  • 401k retirement plan.

We encourage interested candidates to submit a cover letter along with their resume.

Job Types: Full-time