Strategic Technical Account Manager

1 month ago

San Fernando, California, United States Nihon Kohden Full time
Job Summary

The Strategic Technical Account Manager is responsible for owning an assigned client relationship from a technical services perspective post installation. This role serves as the focal point/contact for an assigned key client and assigned sites on either a sustaining or issue-related basis.

The Strategic Technical Account Manager is a liaison for the client to NK internal teams as required for any issue-related activity, acting as a technical subject matter expert for the Nihon Kohden products. This is a highly technical role that requires deep technical understanding of Nihon Kohden products and their integration with customer IT and customer information systems.

The Strategic Technical Account Manager is responsible for hands-on debugging and coordinating the resolution of issues – coordinating with the appropriate internal NK support and/or engineering teams.

This is a high-touch contact role designed to drive proactive improvement and maintain an actively managed relationship with the assigned client account. The Strategic Technical Account Manager will work in partnership with the sales AE's and all other team members with assigned responsibility as the technical service-focused representative.

The Strategic Technical Account Manager will assist the account AE to conduct quarterly QBR's with client representatives to review past daily activities and issues reported, and to use that information in partnership with NK clients to improve their overall experience, relationship, and satisfaction.

Key Responsibilities
  • Serve as the primary point of contact for assigned accounts as a service-focused technical representative.
  • Proactively manage the client relationship from a services and support delivery perspective ensuring client satisfaction.
  • Lead and hands-on onsite support activities related to troubleshooting and resolution of issues on behalf of their assigned client.
  • Coordinate with internal NK teams to ensure successful completion of support tasks and activities related to reported issues or processes in support of their assigned clients.
  • Ability to effectively participate and technically advise multiple complex patient monitoring teams.
  • Adhere to all company policies, procedures, and business ethics codes.
  • Duties may be modified or assigned at any time based on business need.
Requirements
  • Bachelor's degree in engineering or related discipline; relevant education and experience accepted in lieu of degree.
  • Network certification (e.g., Cisco) preferred.
  • Solutions Architect certification (e.g., AWS) preferred.
  • 5+ years of experience in networking, network design, and network issue troubleshooting.
  • Enterprise software development experience.
  • Client relationship management experience.
  • Service project management experience.
  • Previous experience as a software engineer, service manager, or solutions architect preferred.
  • A high degree of experience in a high-touch customer-focused technical organization.
  • Level and compensation depend on location, experience, education, and skills.
Competencies
  • Strong technical knowledge of products and systems.
  • Proficient with Microsoft Office suite, and other relevant programs pertaining to products.
  • Strong analytical and problem-solving skills.
  • Ability to make and commit to appropriate decisions in a timely manner.
  • Excellent verbal and written communication skills.
  • Excellent planning and organizational skills.
  • Excellent conflict management skills.
  • Ability to work cohesively with various specialties including construction, IT, electrical, and similar.
  • Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.
  • Able to work effectively both independently and in a collaborative team environment.

  • Strategic Technical Account Manager

    4 weeks ago

    San Fernando, California, United States Nihon Kohden Full time

    The Strategic Technical Account Manager is a key role at Nihon Kohden, responsible for owning an assigned client relationship from a technical services perspective post-installation.This role is the focal point of contact for an assigned key client and assigned sites on either a sustaining or issue-related basis.The Strategic Technical Account Manager acts...

  • Strategic Technical Account Manager

    4 weeks ago

    San Fernando, California, United States Nihon Kohden Full time

    Job SummaryThe Strategic Technical Account Manager is responsible for owning an assigned client relationship from a technical services perspective post installation. This includes hands-on debugging and coordinating the resolution of issues, as well as coordinating with internal NK support and engineering teams.This is a high-touch contact role designed to...

  • Strategic Account Manager

    4 weeks ago

    San Francisco, California, United States AXA XL Ltd Full time

    Strategic Account ManagerAXA XL Ltd is seeking a skilled Strategic Account Manager to nurture and cultivate long-term client relationships with strategic accounts. The ideal candidate will have a deep understanding of the market and robust internal networks to support clients holistically across their end-to-end experiences.Key Responsibilities:Develop...

  • Strategic Account Manager

    4 weeks ago

    San Jose, California, United States ForeScout Technologies Full time

    About the RoleForescout Technologies is seeking a highly skilled Strategic Account Manager to join our team. As a key member of our sales team, you will be responsible for acquiring, developing, and managing business for Forescout Technologies in a pre-defined number of named Federal Civilian accounts.Key ResponsibilitiesAchieve both quarterly and annual...

  • Technical Account Manager

    4 weeks ago

    San Francisco, California, United States Tecton Full time

    Unlock Customer Success with TectonAt Tecton, we're revolutionizing the way businesses harness the power of machine learning. As a Technical Account Manager, you'll be the driving force behind our largest enterprise customers, ensuring they get the most out of our Unified Feature Platform. With a strong background in data engineering and machine learning,...

  • Strategic Account Manager

    4 weeks ago

    San Francisco, California, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Strategic Account Manager to join our team at Walmart. As a Strategic Account Manager, you will be responsible for growing the most critical accounts in Walmart's Marketplace business.Key ResponsibilitiesPartner with senior executives and leaders in these accounts to build their business on the Marketplace through...

  • Strategic Account Manager

    4 weeks ago

    San Francisco, California, United States Coveo Full time

    As a Strategic Account Manager at Coveo, you will play a pivotal role in introducing cutting-edge AI solutions to our customers. Your experience in growing an existing customer base of large, global strategic accounts will be key in managing the entire sales cycle of our most strategic customers across a variety of industries.You'll develop strategies to...

  • Strategic Account Manager

    4 weeks ago

    San Francisco, California, United States Access Full time

    Job Title: Senior Account ExecutiveAbout the Role:We are seeking a seasoned Senior Account Executive to join our team at Access. As a key member of our account management team, you will be responsible for building and maintaining strong relationships with our clients, providing strategic counsel, and driving business growth.Key Responsibilities:• Act as...

  • Senior Technical Account Manager

    4 weeks ago

    San Francisco, California, United States Cloudflare Inc Full time

    About the RoleWe are seeking a highly skilled Senior Technical Account Manager to join our Cloudflare team. As a Senior Technical Account Manager, you will be responsible for providing exceptional technical support to our most strategic customers, ensuring a seamless and high-quality experience.Key Responsibilities:Manage and monitor support interactions to...

  • Strategic Account Manager

    1 month ago

    San Bruno, California, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Strategic Account Manager to join our team at Walmart. As a key member of our business development team, you will be responsible for driving growth and revenue across our strategic seller accounts.Key Responsibilities:Develop and execute strategic plans to drive business growth and revenue across strategic seller...

  • Strategic Account Manager

    1 month ago

    San Francisco, California, United States F5 Full time

    Job DescriptionF5 is seeking a highly skilled Strategic Account Manager to join our team. As a key member of our sales organization, you will be responsible for managing and growing our relationships with major enterprise accounts.Key Responsibilities:Develop and execute strategic plans to drive sales growth and revenue expansion with key accountsBuild and...

  • Strategic Account Manager

    1 month ago

    San Francisco, California, United States L'Oreal USA, Inc Full time

    Job Title: Strategic Account ManagerFunction: Commercial SalesSupervisor: District Sales Manager, Field SalesLocation: Remote (San Francisco, CA)SalonCentric, a subsidiary of L'Oreal USA, is the premier distributor of salon professional products in the United States. Through its hundreds of stores, national field sales force, and sub-distribution...

  • Strategic Account Manager

    4 weeks ago

    San Jose, California, United States myGwork - LGBTQ+ professionals & allies Full time

    About the RoleThis is an exciting opportunity to join myGwork - LGBTQ+ professionals & allies as a Sr. Customer Success Manager, Strategic Account Services. As a key member of our team, you will play a critical role in driving growth and success for our sellers on Amazon.Key ResponsibilitiesAnalyze data and trends to identify opportunities for growth and...

  • Senior Technical Account Manager

    4 weeks ago

    San Francisco, California, United States Cloudflare Inc Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our Global Customer Support organization. As a Technical Account Manager, you will be responsible for owning the post-contract end-to-end support experience for Cloudflare's most strategic customers. This includes managing and monitoring support interactions, serving as an...

  • Strategic Account Manager

    4 weeks ago

    San Jose, California, United States Palo Alto Networks Full time

    Job DescriptionPalo Alto Networks is seeking a highly skilled Strategic Account Manager to partner with our customers and secure their entire digital experience. As a key member of our sales team, you will be responsible for leading and driving new engagements within our largest revenue-producing clients.Your ImpactYou will own revenue expansion within Palo...

  • Cloud Technical Account Manager

    4 weeks ago

    San Diego, California, United States Amazon Full time

    About the RoleAWS Enterprise Support is seeking a Technical Account Manager to join our team. As a Technical Account Manager, you will be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.You will work proactively to help craft and execute strategies to drive our customers' adoption...

  • Strategic Account Director

    4 weeks ago

    San Jose, California, United States Hitachi Full time

    Account Director Job DescriptionAs a key member of our team, the Account Director will be responsible for driving growth and revenue in assigned accounts. This role requires a strong understanding of customer needs and a proven ability to develop and execute strategic plans to meet those needs.Key Responsibilities:Develop and maintain detailed knowledge of...

  • Strategic Account Manager

    4 weeks ago

    San Jose, California, United States Palo Alto Networks Full time

    About the RoleThe Strategic Account Manager at Palo Alto Networks plays a critical role in securing the entire digital experience for our customers. As a seasoned sales professional, you will partner with our customers to identify and address their most pressing cybersecurity challenges.Key ResponsibilitiesLead and drive new engagements within our largest...

  • Strategic Account Manager

    1 month ago

    San Francisco, California, United States AbbVie Full time

    Job SummaryWe are seeking a highly skilled Strategic Account Manager to join our team at AbbVie. As a key member of our commercial organization, you will be responsible for building and maintaining strong relationships with large community group Oncology practices, academic and integrative delivery systems, and other customer groups.As a Strategic Account...

  • Senior Manager, Strategic Account Management

    4 weeks ago

    San Bruno, California, United States Walmart Full time

    Job SummaryThis role is responsible for driving strategy and delivering growth in strategic priority categories. The Senior Manager, Strategic Account Management will partner with senior executives and leaders across the organization to deliver on the strategy while managing Strategic Account Managers working with them to build their accounts through...