Customer Success Professional

7 days ago

Doral, Florida, United States goTRG Full time
About the Role

The Customer Success Manager plays a pivotal role in driving business growth and ensuring customer satisfaction at goTRG. This position is responsible for managing complex, high-value accounts and developing strategic account plans to meet sales objectives.

Key Responsibilities
  • Drive Sales Growth: Ensure sales and product objectives are met and exceeded by developing and executing strategic account plans.
  • Develop Business Plans: Create business plans and sales strategies for assigned markets, measuring attainment of sales goals.
  • Collaborate with Senior Leadership: Work closely with Senior Leadership to deliver forecasts, identify trending opportunities and challenges, and provide recommended solutions.
  • Conduct Executive Conversations: Engage in high-level conversations with executives to address business needs and provide solutions.
  • Utilize CRM: Leverage CRM solutions to track sales activity, provide timely and accurate status updates, and deliver predictable and precise sales forecasts.
  • Respond to RFPs: Respond to Requests for Proposal (RFPs) to achieve quarterly targets.
  • Stay Informed: Stay up-to-date on product lines, competition, and industry trends that may impact client business activities.
  • Contribute to Marketing Plans: Assist in the development and implementation of marketing plans as required, attending industry-specific tradeshows and conferences to support marketing programs.
  • Deliver Sales Presentations: Deliver on-site and online sales presentations and software demos.
Requirements
  • Experience: 3-5 years of previous software and service sales or relevant experience.
  • Solution Definition: Experience defining solutions with clear value propositions that provide tangible ROI to their business.
  • Account Development: Experience identifying and developing accounts.
  • Closed Sales: A proven track record of closed sales and client satisfaction.
  • SaaS Knowledge: In-depth knowledge of SaaS business model and Software Sales Cycle.
  • Contract Understanding: Strong understanding of software, support, and services contracts and agreements.
  • CRM and Forecasting: Prior experience working with CRM software and forecasting tools, Salesforce experience preferred.
  • Technical Knowledge: Comprehensive grasp of enterprise application requirements/architecture, business knowledge of SQL and/or another database technology, and business knowledge of relevant programming technologies (ASP, XML,.NET, JavaScript).
  • Soft Skills: Highly proficient in Excel, self-motivated in achieving goals and completing routine tasks, excellent analytical problem-solving and communication skills, excellent verbal and written communication skills, excellent interpersonal, negotiation, and conflict resolution skills, excellent organizational skills and attention to detail, and ability to act with integrity, professionalism, and confidentiality.

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