Customer Service Representative

4 days ago

Ocala, Florida, United States Rollins Full time

Customer Service Specialist

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Rollins. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

  • Contact customers to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
  • Schedule & communicate with Service Technicians to meet customer requirements
  • Perform outbound calls to customers to follow-up on service received
  • Perform outbound calls to customers regarding outstanding account balances
  • Receive payments from past due customers
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with an open, friendly greeting
  • Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers
  • Work well within a team
  • Participate in quality assurance processes/programs/initiatives as requested

Requirements

  • Excellent written and oral communication skills
  • Strong customer phone service background
  • Ability to multi-task, be organized, efficient, accurate and accountable
  • Strong work ethic and capacity to handle high work volume in a teamwork environment

What We Offer

  • Competitive hourly pay
  • Quality, comprehensive training programs
  • A stable and growing company with a strong commitment to customer satisfaction

Equal Opportunity Employer

Rollins is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.

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