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Customer Service Representative

2 months ago

Ocala, Florida, United States Ansafone Full time

Job Summary

We are seeking a highly skilled and professional Customer Service Representative to join our team at Ansafone. As an Onsite Customer Service Representative, you will be responsible for providing world-class customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Communicate with clients in a professional, positive, and courteous manner
  • Place outbound calls to clients and respond to their inquiries
  • Meet the physical demands of the job and maintain a high level of accuracy
  • Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in carrying out customer support functions
  • Meet company quality standards and performance metrics
  • Work on weekends, holidays, and be available for extra shifts as needed

Requirements

  • Type at a minimum 25-30 words per minute
  • Excellent sense of accuracy
  • Ability to use a computer, keyboard, and mouse
  • Excellent attendance
  • Ability to read and understand basic written and verbal communication in the English language
  • Bi-lingual is a plus
  • Must be within a commutable distance to the Ocala, FL office for orientation and training
  • Must be able to successfully complete and pass a post-offer background check

Education and Experience

  • A high school diploma or GED is required
  • Previous customer service experience preferred
  • Medical Office experience a plus

Equal Opportunity Employer

Ansafone is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.