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Customer Service Representative

2 months ago

Ocala, Florida, United States REV Group Inc Full time
E-ONE Representative Customer Service

Job Summary:

We are seeking a highly skilled and customer-focused E-ONE Representative Customer Service to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

  • Communicate effectively with customers, dealers, and vendors to resolve customer complaints and issues.
  • Research and identify parts and components for customer orders.
  • Recommend and sell aftermarket parts to customers.
  • Administer and control parts return requests and credit adjustments.
  • Provide customers with parts order information, including pricing, shipping details, and backorder information.
  • Interpret and disseminate technical information to customers.
  • Act as a liaison between Parts Central Warehouse, Service Department, Sales, Quality Assurance, and management.

Requirements:

  • 3 years of experience in fire apparatus-related work and 2 years of experience in production line-related work.
  • Ability to read blueprints.
  • High school diploma or equivalent required.
  • Mathematical ability is essential for customer service and parts sales processes.
  • Extensive knowledge of rescue vehicle parts and components.
  • Strong written and oral communication skills.
  • Practical computer experience required (MS Office suite).

Physical Requirements:

  • Regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
  • Frequently required to stand; walk and sit.
  • Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  • Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.

Working Conditions:

This position requires a strong focus on meeting parts sales and customer service goals. The ideal candidate will be a team player with a positive working attitude and excellent communication skills.