Optical Performance Specialist
4 weeks ago
As an Optical Performance Specialist at EssilorLuxottica, you will be responsible for delivering exceptional customer experiences and driving business growth through exceptional customer service, product knowledge, and leadership skills.
Key Responsibilities
- Creates an exceptional customer experience and shows urgency in providing service to customers and satisfying their needs.
- Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools to reinforce the customers' final selection.
- Acts as a leader in optical operations and works in partnership with Store Management to determine growth opportunities for Rx expansion as a driver of the overall business.
- Fosters an environment of learning where all team members become experts in our optical products and service offerings.
- Engages and builds relationships with the local community to attract a new customer base.
- Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied and expectations are exceeded.
- Acts quickly for resolution. Partners with management as necessary.
- Performs work accurately and thoroughly utilizing all technology despite time, pressure, and customer volume, troubleshooting issues as they arise.
- Supports daily Retail Operational functions, follows all operating policies & procedures and partners with all members of the management team.
- Takes pride in store appearance, shows initiative to assist the store team in maintaining the store's visual objectives, housekeeping standards, and assisting with floor and fixture changes.
Requirements
- Current State Optician License
- High School Graduate or Equivalent
- Knowledge of current optical theory and practices
- 1+ years of retail sales experience
- Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays
- Strong communication skills (verbal & written), including strong relationship building skills
- Ability to be on your feet most of the day or moving on the sales floor or stock room
- Ability to maneuver merchandise and lift up to 40 lbs.
- Physical activities include engaging in repetitive motions, bending, kneeling, twisting, stretching, squatting, pushing, pulling, stooping, lifting, climbing, carrying, walking, reaching and/or using a step stool on a frequent basis
Preferred Qualifications
- Optical dispensing experience
What We Offer
- Competitive pay
- Competitive bonus and/or commission plan
- First-class total rewards package
- Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts
EssilorLuxottica is an Equal Opportunity Employer
We are committed to diversity and inclusion. We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees. We do not discriminate on the basis of race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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