Optician Retail Specialist

4 weeks ago

Pembroke Pines, Florida, United States Visionworks Full time
Job Summary

Assist customers with frame selection, fitting, and dispensing. Utilize technical information to interpret prescriptions and provide optical products and services.

Key Responsibilities
  • Assist customers with frame and lens selection while maintaining social distancing.
  • Ensure compliance with social distancing, cleaning protocols, and hygiene practices.
  • Provide customers with accurate product information regarding frames, lenses, and services.
  • Communicate effectively with customers, including those with Third Party insurance, to ensure proper selection of frames and lenses.
  • Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations.
  • Analyze and interpret patients' prescriptions, communicating as necessary with the Lab and Optometrist to ensure accuracy.
  • Sell, fit, and dispense frames and accessories through accurate measurements, verification of ordered products, and adjustments.
  • Maintain a clean and orderly dispensing area.
  • Ensure accurate customer pricing for retail customers.
  • Maintain license requirements per State Guidelines.
  • Provide feedback and guidance to Apprentice Opticians, where applicable.
  • Adhere to privacy and confidential company policies and procedures.
  • Participate in training and educational activities to fulfill departmental goals.
  • Maintain the cleanliness of equipment, workstations, and the facility on a daily basis.
Requirements
  • High School Diploma or Equivalent.
  • Current Massachusetts State Ophthalmic dispensing license.
  • Knowledge and demonstrated abilities in explaining optical products, services, prescription analysis, fitting, and dispensing.
Language Skills
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations.
Mathematical Skills
  • Ability to calculate figures and amounts, including discounts, interest, and percentages.
  • Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
  • Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.

The associate is occasionally required to stand, walk, and reach with hands and arms.

The associate must frequently lift and/or move up to 20 pounds.

The noise level in this location is moderate.

Activity

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

X

Use hands to finger, handle, or feel

X

Reach with Hands and Arms

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Color vision (ability to identify and distinguish colors)

Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Behavioral Characteristics
  • Basic computer literacy.
  • Strong communication skills and the desire to work with the public.
  • Possess an outgoing, positive professional personality and appearance.
  • Ability to work independently and as part of a team.
  • Ability to interact well with Doctors and other associates.
  • Ability to perform multiple tasks simultaneously.
  • Flexibility to support change.
  • Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
  • Ability to initiate immediate interaction, coordination, and collaboration with team members, clients, customers, etc.
Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.

As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data, or other confidential customer information which must be protected at all times.

As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

Visionworks is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability, or veteran status, or any other protected status designated by federal, state, or local law.

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