Optical Operations Manager
4 weeks ago
At America's Best, we're seeking a highly skilled Optical Operations Manager to oversee the daily operations of our stores. This key role is responsible for driving profit, sales, and performance goals while ensuring exceptional customer service and quality standards.
Key Responsibilities:
- Drive and monitor profit, sales, and performance goals according to National Vision standards.
- Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
- Convey a commitment to providing outstanding customer service and ensure all associates do the same.
- Ensure quality standards are met and effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
- Supervise and motivate Opticians and CL Sales associates and ensure the timely completion of day-to-day functions.
- Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
- Lead and coach associates towards the attainment of sales and customer service goals.
- Mentor potential Apprentice Opticians as permitted by law.
Requirements:
- Fluent in reading and speaking both English and Spanish.
- Maintain Optical license as required by the state.
- Optical sales experience. Supervising experience is preferred.
- Proven ability to lead, coach, and build associate relationships.
- Sound understanding of store operations and standards for success.
- Strong communication skills (both oral and written) for effective management of teams.
- Exceptional customer service skills.
- Strong organizational skills for planning work and continuously monitoring progress towards goals.
- Ability to analyze, create, and understand financial reports.
- Demonstrated ability to analyze and solve problems of varied scope.
- ABO and NCLE Certified
What We Offer:
We provide competitive compensation, bonus potential, comprehensive benefits, paid time off, paid company holidays, parental leave, employee eyewear discount, and more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment.
We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
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