Technical Support Specialist
24 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team. As an IT Infrastructure Engineer, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of their hardware and network systems.
Responsibilities- Provide on-site desktop, laptop, server, and network problem management and resolution services to clients
- Identify, document, prioritize, troubleshoot, and escalate service requests
- Facilitate the restoration of normal service operation while minimizing impact to the end-user
- Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
- Client service-oriented and positive participating team member
- 2+ years of onsite hardware set up and support experience, preferably with an MSP
- Strong mechanical aptitude, working with tools and various networking supplies
- Ability to maintain confidentiality of the company and client information
- Excellent written and verbal communication skills required
- Ability to document and follow established company procedures
- Understanding of hardware, software, security tools, and concepts
- Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
- Experience using a Ticketing system/RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
- Server and networking hardware support experience required
- IT Glue experience preferred
- WatchGuard/Firewall experience preferred
- StorageCraft, Datto backups experience preferred
- Ability to work autonomously both swiftly and effectively
- Must be able to travel onsite to client premises
- Experience with using networking tools
We promote a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on-call duties, with extended hours.
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