Technical Support Specialist

24 hours ago


Wichita, Kansas, United States Adams Brown Company Inc Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team. As an IT Infrastructure Engineer, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of their hardware and network systems.

Responsibilities
  • Provide on-site desktop, laptop, server, and network problem management and resolution services to clients
  • Identify, document, prioritize, troubleshoot, and escalate service requests
  • Facilitate the restoration of normal service operation while minimizing impact to the end-user
  • Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
Requirements
  • Client service-oriented and positive participating team member
  • 2+ years of onsite hardware set up and support experience, preferably with an MSP
  • Strong mechanical aptitude, working with tools and various networking supplies
  • Ability to maintain confidentiality of the company and client information
  • Excellent written and verbal communication skills required
  • Ability to document and follow established company procedures
  • Understanding of hardware, software, security tools, and concepts
  • Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
  • Experience using a Ticketing system/RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
  • Server and networking hardware support experience required
  • IT Glue experience preferred
  • WatchGuard/Firewall experience preferred
  • StorageCraft, Datto backups experience preferred
  • Ability to work autonomously both swiftly and effectively
  • Must be able to travel onsite to client premises
  • Experience with using networking tools
Working Conditions

We promote a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on-call duties, with extended hours.



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