Mercedes-Benz Call Center Representative
7 days ago
Job Title: Mercedes-Benz Call Center Representative
We are seeking an experienced and results-driven Call Center Representative to join our team at Mercedes-Benz. In this role, you will be responsible for handling inbound customer calls, resolving customer complaints, and providing accurate information about our products and services.
About the Role:
As a Call Center Representative, you will work closely with our sales team to ensure that customers receive exceptional service and support. You will also be required to maintain accurate records, adhere to quality standards, and contribute to continuous improvement initiatives.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Resolve customer complaints in a professional and timely manner
- Provide product and service information, including features, benefits, and pricing
- Process customer orders and requests
- Collaborate with internal teams to resolve customer issues
- Participate in training and development programs to enhance knowledge and skills
Requirements:
- Bachelor's degree in Business Administration, Communications, or related field
- 1+ years of call center experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office Suite
- Experience with CRM software a plus
Salary and Benefits:
Our competitive salary range is $50,000 - $70,000 per annum, based on experience, with opportunities for bonuses and career advancement.
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