Referral Service Representative

4 days ago


Plano, Texas, United States CSI Pharmacy Full time

Job Summary

Come work with us at CSI Pharmacy, a leading healthcare provider. As a Referral Service Representative, you will be the primary point of contact for new patients, ensuring their smooth transition into our care. Your role will involve contacting new referrals, confirming patient information, discussing co-pays, and providing financial assistance opportunities.

We are seeking an experienced professional to join our team in this vital role. With at least 1 year of experience in a call center setting or home healthcare/pharmacy, you will be able to provide exceptional customer service while working closely with pharmacy management and insurance teams.

Key Responsibilities:

  • Contacting new patients to confirm demographic and medical history information
  • Coordinating patient care by scheduling orders, communicating shipment information, and assessing supply needs
  • Providing timely responses to patient inquiries via phone and/or email
  • Conducting patient chart audits to ensure accuracy and completeness

Requirements:

  • Pharmacy Technician License Preferred
  • At least 1 year of experience in a call center setting or home healthcare/pharmacy
  • Basic skills in Microsoft Excel and Word, as well as experience entering data into databases

Estimated Salary: $45,000 - $60,000 per year

About Us:

CSI Pharmacy is dedicated to delivering high-quality patient care and services. Our team is passionate about making a difference in people's lives, and we are looking for like-minded individuals to join us.


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