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Loan Service Representative

3 weeks ago

Plano, Texas, United States PennyMac Full time
Job Summary:
PennyMac is a leading mortgage lender seeking a skilled Loan Service Representative to join our team. As a Loan Service Representative, you will provide exceptional support to our customers through polite and informative phone interactions in an inbound high-volume call center environment. You will be responsible for resolving customer inquiries, providing account information, and interacting cross-departmentally to resolve customer requests.

About the Role:
We offer a competitive salary range of $36,000 - $45,000 per year, along with comprehensive benefits and a dynamic work environment. To succeed in this role, you must have strong communication skills, computer proficiency, and the ability to navigate multiple screens to find relevant data. You should also be able to think critically, negotiate effectively, and make decisions independently within set policies and procedures. Additionally, experience in the mortgage or financial services industry is a plus.

Key Responsibilities:
  • Resolve customer inquiries promptly and accurately
  • Provide account information to customers
  • Interact cross-departmentally to resolve customer requests

Requirements:
To succeed in this role, you must have strong communication skills, computer proficiency, and the ability to navigate multiple screens to find relevant data. You should also be able to think critically, negotiate effectively, and make decisions independently within set policies and procedures. Additionally, experience in the mortgage or financial services industry is a plus.

Benefits:
PennyMac offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, wellness programs, employee recognition programs, and onsite gyms and cafe-style dining (select locations). We are committed to fostering an equitable and inclusive environment where all employees feel valued, respected, and supported.