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IT Support Specialist

1 month ago

Louisville, Kentucky, United States Precision Metal Works Full time

At Precision Metal Works, we are seeking a skilled IT Technician to join our team and provide technical support for our manufacturing environment. As an IT Technician, you will be responsible for troubleshooting complex issues, resolving help desk tickets, and assisting with IT challenges throughout the organization.

Key Responsibilities:

  • Provide technical support to end-users in both office and manufacturing environments.
  • Install, configure, and maintain hardware and software systems.
  • Onboard and offboard employees in Active Directory, Office365, and Plex ERP.
  • Provision and support user devices, including desktop/laptop computers, tablets, projectors, and cell phones.
  • Assist with shop floor devices, such as Zebra printers, thin clients, and barcode scanners.
  • Help manage and maintain the company's network infrastructure, including servers, switches, and firewalls.
  • Implement and uphold security measures to protect company systems and data from unauthorized access.
  • Assist in the design, implementation, and ongoing support of new software and features.
  • Provide in-person and remote training to users as needed.
  • Evaluate and prioritize incoming requests for assistance via phone, voicemail, email, tickets, and in-person.
  • Regularly report project and assignment statuses to management.
  • Identify, research, and resolve technical problems, confirming the success of actions taken.
  • Stay up to date with new technologies and IT advancements to pinpoint areas for departmental improvement.

Requirements:

  • Exceptional customer service skills.
  • Ability to work in hot, cold, and dusty environments on shop floor computers, network equipment, and printers.
  • Strong technical skills and knowledge of hardware and software systems.
  • Ability to work independently and as part of a team.
  • Excellent communication and problem-solving skills.