Smart Call Operator

4 days ago


Bowling Green, Kentucky, United States Graves Gilbert Clinic Full time

Job Summary: We are seeking a highly skilled Smart Call Operator to join our team at Graves Gilbert Clinic. As a key member of our laboratory services team, you will be responsible for greeting and directing patients, handling telephone calls, and obtaining patient information for Smart Call screens.

Key Responsibilities:

  • Greets and directs patients for laboratory services
  • Handles telephone calls and responds to patient inquiries
  • Obtains patient information for Smart Call screens
  • Obtains lab orders from the Orchard system to facilitate patient flow
  • Performs other duties as assigned or necessary

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Ability to maintain confidentiality and handle sensitive information

About Us: Graves Gilbert Clinic is a leading healthcare provider dedicated to delivering high-quality patient care. We are committed to creating a positive and supportive work environment that fosters growth and development.



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