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Clinical Support Specialist

2 months ago

Bowling Green, Kentucky, United States Graves Gilbert Clinic Full time
Position Overview

As a Clinical Support Specialist at Graves Gilbert Clinic, you will play a vital role in ensuring a welcoming and efficient environment for our patients.

Key Responsibilities
  • Patient Interaction: Welcome and assist patients upon arrival, ensuring they feel comfortable and informed.
  • Appointment Management: Oversee and organize the appointment calendar to optimize patient flow.
  • Communication: Handle incoming phone calls and emails, directing inquiries to the appropriate personnel.
  • Collaboration: Work closely with laboratory technicians and healthcare staff to facilitate seamless operations.
  • Information Dissemination: Provide clear and accurate information regarding laboratory services and procedures to patients.
  • Client Relations: Address and resolve patient inquiries and concerns with professionalism and care.
  • Regulatory Compliance: Adhere to all relevant regulations, including HIPAA, OSHA, and Bloodborne Pathogen standards, while maintaining necessary training.
  • Cross-Training: Participate in cross-training opportunities for Reference Lab assignments as needed.
  • Additional Duties: Perform other responsibilities as assigned to support clinic operations.