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Customer Service Coordinator

2 months ago

Huntsville, Alabama, United States TTI TTI, Inc. Full time

**Job Summary**

We are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at TTI, Inc. in Huntsville, AL. As a Customer Service Coordinator, you will play a critical role in ensuring the accuracy and timeliness of customer orders, providing exceptional customer service, and resolving issues in a professional and courteous manner.

**Key Responsibilities:**

  • Verify and expedite customer orders to ensure accuracy and secure on-time delivery
  • Provide information to customers regarding order status and resolve inquiries in a timely and professional manner
  • Coordinate issue resolution with the Sales Representative and Customer to ensure a smooth sales to shipping process
  • Maintain a high level of professionalism with clients and establish a positive rapport with every customer interaction
  • Assist with the processing of customer quotes by performing stock checks and obtaining delivery information
  • Process order confirmation files by reviewing data and ensuring accuracy
  • Provide support to Sales Representatives by returning phone calls to customers, sending sales literature, and researching and preparing customer return authorizations and replacement orders
  • Provide back-up coverage for Director of First Impressions by covering the switchboard during breaks

**Requirements:**

  • High School Diploma or GED with 6 months experience in customer support or similar role
  • Ability to use computer systems proficiently
  • Knowledge of company product lines, services, policies, and procedures
  • Excellent verbal and written communication skills
  • Good telephone etiquette and ability to write routine business correspondence
  • Ability to type 40 words per minute
  • Knowledge of Microsoft Office applications at the beginning level, including Excel
  • Ability to add, subtract, multiply, and divide units of measure
  • Able to compute rate, ratios, and percentages

**What We Offer:**

  • A great benefits package that includes medical, dental, and vision insurance, 401(k)/Roth plan with matching, and healthcare savings accounts
  • Educational assistance (tuition reimbursement)
  • Ongoing training and opportunities for professional and personal development
  • A strong focus on giving back to our communities through philanthropic opportunities
  • A great culture and opportunities for growth and advancement

**Equal Opportunity Employer:**

TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans status, genetic information, or any other characteristic protected by law.