Guest Encounter Manager

5 days ago


Rapid City, South Dakota, United States Rapid City Best Western Ramkota Hotel Full time

We are seeking a charismatic Guest Encounter Manager to join our team at Rapid City Best Western Ramkota Hotel. As a Guest Encounter Manager, you will be the face of our hotel, responsible for creating unforgettable experiences for our guests through exceptional service and attention to detail.

Key responsibilities include greeting guests, performing check-in/out procedures, following all cash and credit card procedures, checking expected departures, clearing check-out, updating housekeeping room status, explaining hotel amenities, and responding promptly to guest inquiries or complaints.

To excel in this role, you'll need a high school diploma or GED, one year of hospitality experience, customer service experience, and attention to detail. You should also be flexible to work various shifts and able to handle cash and credit card procedures effectively.

In return for your commitment, you can expect a competitive salary of around $38,000 per year, plus benefits such as medical and dental insurance, PTO, 401(k) retirement savings plan, life insurance, disability insurance, hotel room discounts, and ongoing training and career development opportunities.

  • Demonstrated ability to work in a fast-paced environment
  • Strong interpersonal and communication skills
  • Attention to detail and organizational skills


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