Thought Leadership Expert for Crisis Management

5 days ago

Amherst, Massachusetts, United States UMass Amherst Full time
About the Opportunity

UMass Amherst, a premier public research university in Western Massachusetts, is seeking a skilled Director for Issues Management to join our team. This role offers a unique opportunity to make a significant impact on the institution's reputation and crisis management strategy.

Job Summary

The successful candidate will serve as a trusted advisor to the Associate Vice Chancellor (AVC) for Issues Management, providing expert guidance on identifying, analyzing, and addressing various challenges or crises that may affect the university. Key responsibilities include developing and deploying effective content, communications, and risk mitigation measures to support ongoing priorities related to sensitive matters.

Key Responsibilities

  • Partner with the AVC to establish, implement, and assess strategies and tactics related to issues management, focusing on research, writing, and content creation.
  • Receive assignments and prioritize work as directed by the AVC.
  • Perform duties on behalf of the AVC in their absence or as requested to represent the university.
  • Administer operations for the campus Incident Response Team and horizon-scanning processes.
  • Develop communications, including internal campus-wide messages, media statements, social media content, reports, talking points, fact sheets, and FAQs, ensuring alignment with specific strategies tailored to audiences and the overall university.
  • Monitor, document, and report on data in several key areas.
  • Gather relevant background information, including university history, policies, data, and communications, and create and maintain a resource library of content relevant to current and past issues.
  • Track news coverage, social media, and other internal and external sources of intelligence to understand the context for issues and forecast emerging topics.
  • Consult with communication partners across the campus community to identify emerging and ongoing projects.
  • Share resources with the campus community and ensure consistency of messaging and a unified response.
  • Ensure key initiatives meet defined objectives and expectations using project management skills, documenting and following through on project timeframe and scope, organizing meetings, agendas, minutes, and tracking follow-up for assigned tasks.
  • Stay abreast of the latest and emerging news and information relevant to the campus community that may inform messaging and strategy for key initiatives.
  • Edit inbound materials to be sent on behalf of the AVC and Issues Management unit, ensuring clear, concise communications with proper tone, checking facts, and adhering to the university's brand strategy for internal and external communications.
  • Closely collaborate with the News and Media Relations team to help identify projects, develop strategy, plan social media postings, and deliver and measure communications.
  • Work closely with senior leadership and the Incident Response Team in the absence of the AVC and as directed by the AVC.

Requirements

To succeed in this role, you will need:

  • A Bachelor's Degree.
  • Seven years of relevant experience.
  • Strong written and editing skills.
  • Experience writing on behalf of senior-level leadership.
  • Ability to think quickly and work under pressure, with strong time-management abilities.
  • Excellent interpersonal skills and the ability to work independently and effectively, managing multiple projects simultaneously in a fast-paced, deadline-driven environment.
  • Social media-related reputation management experience.

About UMass Amherst

As a nationally ranked public research university, UMass Amherst offers a rich cultural environment in a scenic setting close to major urban centers. We are part of the Five Colleges, adding to the intellectual energy of the region. Our university is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle, and any other class of individuals protected from discrimination in employment, admission to, and participation in academic programs, activities, and services.

Salary Information

This position has an estimated salary range of $90,000 - $110,000 per annum, commensurate with experience. As a member of our team, you can expect a comprehensive benefits package, including health insurance, retirement savings options, paid time off, and more.

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