Senior Technical Support Coordinator

1 week ago


Flower Mound, Texas, United States Active Staffing Services Full time
Job Overview

Active Staffing Services is seeking a dedicated and detail-oriented Senior Technical Support Coordinator to enhance our operational team. This role is crucial in providing exceptional technical assistance and support within the medical technology sector.

Key Responsibilities:

  • Oversee the technical support queue, addressing inquiries from customers and sales representatives regarding troubleshooting and assistance across the full range of medical device products.
  • Initiate Trouble Tickets and Service Requests, ensuring accurate data entry into the work order tracking system.
  • Manage the systematic returns and orders process, maintaining communication with customers based on initial troubleshooting efforts.
  • Deliver outstanding service to sales representatives, service technicians, and customers by executing various post-sale service functions.
  • Utilize CRM and ERP systems to accurately enter and manage small parts, repair, and return orders.

Qualifications:

  • High School Diploma or equivalent required.
  • 3-5 years of experience in Technical Support within the medical device industry.
  • Strong organizational skills and meticulous attention to detail are essential.
  • 1-2 years of customer service experience preferred.
  • Proficient computer skills, particularly in data entry.
  • Additional duties as assigned.
About Active Staffing Services

Active Staffing Services is a family-owned organization with over 70 years of experience in connecting individuals with employment opportunities.



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