Senior Technical Support Coordinator
1 week ago
Active Staffing Services is seeking a dedicated and detail-oriented Senior Technical Support Coordinator to enhance our operational team. This role is crucial in providing exceptional technical assistance and support within the medical technology sector.
Key Responsibilities:
- Oversee the technical support queue, addressing inquiries from customers and sales representatives regarding troubleshooting and assistance across the full range of medical device products.
- Initiate Trouble Tickets and Service Requests, ensuring accurate data entry into the work order tracking system.
- Manage the systematic returns and orders process, maintaining communication with customers based on initial troubleshooting efforts.
- Deliver outstanding service to sales representatives, service technicians, and customers by executing various post-sale service functions.
- Utilize CRM and ERP systems to accurately enter and manage small parts, repair, and return orders.
Qualifications:
- High School Diploma or equivalent required.
- 3-5 years of experience in Technical Support within the medical device industry.
- Strong organizational skills and meticulous attention to detail are essential.
- 1-2 years of customer service experience preferred.
- Proficient computer skills, particularly in data entry.
- Additional duties as assigned.
Active Staffing Services is a family-owned organization with over 70 years of experience in connecting individuals with employment opportunities.
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