Guest Services Representative

2 weeks ago


Myrtle Beach, South Carolina, United States Innisfree Hotels Full time

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:
Holiday Inn Resort Surfside Beach

Job Summary:
We are seeking a Guest Services Agent to join our team. As the face of the hotel, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

Key Responsibilities:
- Provide friendly and service-oriented interactions with guests and employees.
- Promote a positive and caring work environment by addressing and resolving conflicts in a calm and poised manner.
- Maintain regular attendance and adhere to scheduling requirements.
- Maintain high standards of personal appearance and grooming.
- Greet guests upon arrival and make them feel welcomed.
- Check-in and check-out guests, assign rooms, and process payments.
- Arrange for special services, such as making reservations or providing directions.
- Minimize loss of revenue by adhering to credit and inventory control procedures.

Requirements:
- High school diploma or equivalent.
- Minimum 1 year of customer service experience, preferably in the hospitality industry.
- Ability to interpret instructions and communicate effectively in English.
- Knowledge of reservation and POS systems.
- Ability to work with computers and software.
- Must be a team player and able to work independently.

About Innisfree Hotels:
We are a fast-paced, expanding company that values our culture and invests in our team members. We are looking for individuals who thrive on challenge, seek responsibility, and value our culture to lead us into the next generation of growth.



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