Customer Service Representative Part-Time Position

8 hours ago


Lansing, Michigan, United States Auto-Owners Insurance Full time
Job Overview
A challenging and rewarding career awaits at Auto-Owners Insurance, where caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

About the Role
We are seeking a motivated Part-Time Customer Service Representative professional to join our team. This role requires strong communication skills to work with customers and associates at all levels, as well as the ability to learn and assist with various tasks such as reviewing inquiries, making computer entries, and collecting information from customers.

Key Responsibilities
* Communicate and work with customers and associates at all levels* Learn how to review and answer basic inquiries from customers* Make computer inquiries and entries relating to customer accounts* Assist with researching problems and finding solutions for customers* Collect pertinent information from customers to handle inquiries in a timely and accurate manner* Prioritize and organize work to ensure timely completion* Document customer requests* Assist agents with basic tasks* Work with confidential and/or sensitive information, data, and matters according to Company standards

Requirements
* High School Diploma or its equivalent required* Ability to type 40 words per minute with 85% accuracy* Excellent oral and written communication skills* Flexibility for occasional overtime* Ability to handle multiple assignments

Benefits
Auto-Owners offers a friendly work environment, structured training program, employee mentoring, competitive base pay, bonus programs, matched 401(k), and generous paid time off.

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