Customer Service Representative

1 week ago


Lansing, Michigan, United States Binson's Hospital Supplies Inc. Full time

At Binson's Hospital Supplies Inc., we are committed to delivering exceptional patient care and outstanding customer service.

About Us

We are a leading healthcare organization dedicated to providing better products, better services, and better lives for our communities. With locations in Michigan, Indiana, and Florida, we offer a dynamic and growing work environment that fosters personal and professional growth.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at our Southgate, MI location. The successful candidate will be responsible for providing top-notch customer service, managing orders, and maintaining a clean and organized workspace.

Responsibilities
  • Obtain and Input Information: Accurately collect and enter patient data into our computer system, ensuring seamless communication between departments.
  • Phone and Order Management: Respond promptly to incoming calls, obtain verbal/written orders from physicians, and process orders efficiently.
  • Authorization and Documentation: Obtain necessary authorizations, document all relevant information, and maintain accurate records.
  • Customer Communication: Regularly update customers on order status, schedule pick-ups, and ensure timely delivery of products.
  • Work Area Maintenance: Maintain the cleanliness and organization of the customer waiting area, adhering to our high standards of quality and professionalism.
Requirements
  • Education: High School Diploma or Equivalent required.
  • Skills: Excellent interpersonal and customer service skills, multitasking and organizational abilities, experience working with computers and data entry.
Benefits
  • Competitive Wages: $15.00-$18.00 per hour based on experience.
  • Benefits Package: Health, dental, vision, and life insurance, paid holidays and floating holiday, paid vacation, 401(k) retirement savings plan, and opportunities for growth and advancement.
Location and Schedule

Our Southgate, MI location is open Monday-Friday from 9:30 AM to 6:00 PM. If you are a motivated and detail-oriented individual who shares our commitment to excellence, please submit your application today



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