Customer Service Insurance Representative

2 weeks ago


Lansing, Michigan, United States Auto-Owners Insurance Full time
About the Role

Auto-Owners Insurance seeks a highly skilled and motivated Customer Service Representative to provide exceptional customer service and support to policyholders and agents. This is a challenging and rewarding role that requires strong communication, problem-solving, and organizational skills.

Responsibilities
  1. Answer incoming calls, respond to emails, and provide in-person support to policyholders and agents.
  2. Analyze and resolve complex policy issues, making sound decisions and recommendations.
  3. Manage multiple assignments, prioritizing tasks to meet deadlines and ensure quality results.
  4. Collaborate with agents and other teams to research problems and find solutions.
  5. Maintain accurate records and data entry related to policyholder accounts.
Requirements and Qualifications

To succeed in this role, you must have:

  • Associate's degree (Accounting/Business preferred) with a GPA of at least 3.0 (preferred) or at least two years of direct professional office experience.
  • Direct insurance agency/company experience is a plus.
  • The ability to type a minimum of 40 words per minute with 85% accuracy.
  • Flexibility for occasional and/or seasonal overtime.
  • Excellent oral and written communication skills.
  • The ability to handle multiple assignments.
Compensation and Benefits

Auto-Owners offers a competitive base salary, matched 401(k), fully-funded pension plan (once vested), bonus programs, and generous paid time off, including holidays, vacation days, personal time, and sick leave.

We are an equal opportunity employer, committed to diversity and inclusion.



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