Customer Service Specialist
7 days ago
We are seeking a skilled Customer Service Specialist to join our team as a Live Chat Representative. This role will provide exceptional customer service to existing and potential clients through online support.
Job OverviewThis is a regular full-time position based in Lansing, Michigan. As a Customer Service Specialist, you will be responsible for assisting customers with inquiries regarding billing, insurance coverage, and member benefits in a prompt and professional manner.
Responsibilities- Respond to incoming chats and tickets from Farm Bureau Insurance customers and members in a quick and courteous manner.
- Provide online service during standard and after-standard business hours.
- Proactively research and resolve policy issues and online account technical grievances.
- Document activities and report back to agent offices.
- Promote additional coverages for customers when appropriate.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- One to two years of professional office experience and customer service, preferably in insurance or live chat.
- Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel, and PowerPoint.
- Demonstrated ability to learn new technologies.
- An active P/C license or the ability to obtain one within 90 days of employment.
- Keyboarding skills with accuracy.
- The willingness to pursue continuing job-related training and education.
We offer a comprehensive benefit package including medical, dental, vision, and 401K. Our team is dedicated to providing exceptional customer service, and we strive to create a positive work environment that promotes growth and development.
Estimated salary: $48,592 - $59,768 per year. Compensation details include a competitive base salary and opportunities for advancement.
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