Senior Data Center Inventory and Asset Management Specialist

1 week ago


Warrenton, Virginia, United States Microsoft Full time
About the Role

We are seeking a highly skilled and experienced Inventory and Asset Technician Lead to join our team at Microsoft. As a key member of our Data Center Operations team, you will play a critical role in ensuring the accuracy and integrity of our inventory and asset management processes.

Key Responsibilities
  • Inventory Management: Prioritize and manage ticketing queues, resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
  • Team Guidance: Provide task-specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages.
  • Stakeholder Coordination: Coordinate with external stakeholders, including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers, as necessary to facilitate inbound and outbound deliveries.
  • Process Expertise: Leverage process knowledge and technical skills to resolve escalations, clear blocking issues, and enable on-site and/or remote data center support activities.
  • Quality Focus: Maintain a stakeholder focus to improve quality and ensure that customers receive the highest return on their investment.
  • Inventory Balance: Ensure teams maintain and perform the steps required to keep the inventory balance accurate.
  • Subject Matter Expertise: Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process, ensuring teams process failed vendor hardware devices using tools and processes RMAs.
  • Safety and Compliance: Manage the schedule of DBD destruction or shredding in partnership with senior leadership and ensure the team follows all processes and procedures to perform DBD destruction.
  • Training and Development: Attend, conduct, or assist in conducting daily safety briefings, complete required safety training, and provide guidance to technicians to facilitate compliance with safety procedures.
  • Process Improvement: Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
About Microsoft

Microsoft is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We believe that our employees are our greatest asset and are committed to providing them with the resources and support they need to succeed.



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