Restaurant Operations Manager

4 weeks ago


Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Title: Restaurant Manager

Clark Holdings Inc., a Tim Hortons franchisee in Western New York, is seeking an experienced and dedicated Restaurant Manager to join our team.

Job Summary:

The Restaurant Manager is responsible for managing restaurant operations, ensuring exceptional customer service, and leading a team of employees to achieve business objectives.

Key Responsibilities:
  • Manage restaurant operations, including customer service, inventory management, and staff supervision.
  • Lead by example, demonstrating and reinforcing positive customer service behaviors.
  • Respond to customer complaints, resolving problems and turning negative situations into positive ones.
  • Supervise and manage the performance of employees, ensuring alignment with company policies and taking corrective action when necessary.
  • Stay updated on health and safety regulations and employment legislation.
  • Provide ongoing performance feedback and follow progressive discipline steps when necessary.
Requirements:
  • High school diploma or GED (must be at least 18 years of age).
  • Minimum of 12 months previous food service management experience.
  • ServSafe Manager Certified.
  • Strong problem-solving, organization, and time management skills.
  • Excellent knowledge of Tim Hortons products and procedures.
  • Action and results-oriented mindset.
  • Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening.
  • Excellent communication skills (written, verbal, composure).
  • Possess a valid driver's license and car insurance.
  • Willingness to travel and work at any of our Tim Hortons locations.
Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work is performed in a busy restaurant environment with frequent interruptions and tasks. Physical demands include standing for prolonged periods, stooping, bending, kneeling, crouching, reaching, and twisting. Lifting, carrying, pushing, and/or pulling light to moderate amounts of weight from



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