Restaurant Operations Manager

4 weeks ago

Buffalo, New York, United States lloyd Full time

About the Role:

We are seeking a Restaurant Assistant Kitchen Manager to join our team across multiple locations. This position will be responsible for overseeing restaurant operations, monitoring inventory counts, and delegating tasks to ensure a successful shift. You will work closely with new crew members, train them in the lloyd way, and adhere to SOPs, Company initiatives, and the lloyd core values.

This is a fantastic opportunity to make your mark on a growing operation where the sky's the limit. If you're passionate about delivering exceptional food and customer experiences, we want to talk.

Key Responsibilities:

  • Provide direction and leadership to the truck/restaurant team on the day-to-day to ensure successful operations.
  • Lead by example by being a role model of the standards and behaviors consistent with the lloyd core values and culture.
  • Assist in the coordination of catering operations, including Pickup Caterings, Delivery Caterings, Facility Events, and off-site events.
  • Ensure proper security procedures are in place to protect employees, guests, and company assets.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents.
  • Maintain professional food truck/restaurant image, including truck/restaurant cleanliness, proper uniforms, and appearance standards.
  • Execute opening or closing duties of the restaurant.
  • Oversee and assist with daily line shifts by covering breaks, filling in when needed, and communicating with line staff.
  • Oversee and assist in new hire training.
  • Handle guest interactions to ensure every guest feels welcome and leaves with a Five-Star experience.
  • Motivate employees to work as a team to ensure that food and service meet lloyd standards.
  • Supervise portion control and quantities of preparation to minimize waste.
  • Bank deposits and counting tills.
  • Counting and recording Credit Card tips.
  • Monitor and input shrink logs into Inventory software.
  • Ensure all staff are following company cash handling procedures.
  • Supervise and coordinate activities of cooks, truck workers, and front-line employees engaged in food preparation.
  • Determine and make adjustments when necessary to food production schedules.
  • Demonstrate new cooking techniques and equipment to staff, prepare and cook foods of all types.
  • Check the quality of raw and cooked food to ensure that health and safety standards are met.
  • Advocate and promote sanitary practices for food handling, general cleanliness, and maintenance of all areas of operation (ServSafe Certified).
  • Order food and other supplies needed to ensure efficient operation.
  • Inspect supplies, equipment, or work areas to ensure conformance to established standards. Report findings to the Kitchen Manager.
  • Provide functional expertise to assist training of all subordinate staff.
  • Covering shifts as needed depending on the needs of the business.
  • Preparing, packing, and cooking catering orders.
  • Attendance at and execution of Inventory counts.
  • Updating order guides monthly.
  • Tortilla Production Backup.
  • Other duties as assigned, including assuming responsibilities of direct reports or supervisor when necessary.

Must be available to work evenings and weekends.

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