Customer Service Representative

2 weeks ago


Nashua, New Hampshire, United States Triangle Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Triangle Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service to members via phone, email, and chat
  • Answer questions and resolve issues related to accounts, loans, and other financial services
  • Process transactions, open new accounts, and assist with loan applications
  • Work collaboratively with internal teams to resolve member inquiries and issues
  • Stay up-to-date on TCU products and services, and provide accurate information to members
Requirements
  • 1-3 years of experience in a contact center or customer service role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Basic math skills and attention to detail
  • Bilingual in Spanish is required
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to make a real difference in the lives of our members


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