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Customer Service Representative

2 months ago


Nashua, New Hampshire, United States Triangle Credit Union Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Triangle Credit Union. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members, handling a high volume of inbound and outbound calls, and ensuring that their financial needs are met in a timely and accurate manner.

Key Responsibilities
  • Provide exceptional customer service to members via phone, ensuring that their needs are met in a timely and accurate manner.
  • Handle a high volume of inbound and outbound calls, responding to member inquiries and resolving issues in a professional and courteous manner.
  • Process member transactions, including account openings, loan applications, and other financial services.
  • Work collaboratively with internal teams to resolve member issues and provide solutions.
  • Stay up-to-date on products and services, seeking answers to member questions and providing recommendations to meet their financial needs.
  • Meet annual sales goals, promoting Triangle Credit Union products and services to members.
  • Perform other duties as assigned, including backup responsibilities for various processes.
Requirements
  • Three or more years of similar or related experience, preferably in a Contact Center environment.
  • Previous member/customer service experience, with a focus on financial services.
  • Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Ability to sit for extended periods of time and perform other physical requirements of the job.
What We Offer

Triangle Credit Union offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.