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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Triangle Credit Union. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members, handling a high volume of inbound and outbound calls, and ensuring that their financial needs are met in a timely and accurate manner.
Key Responsibilities- Provide exceptional customer service to members via phone, ensuring that their needs are met in a timely and accurate manner.
- Handle a high volume of inbound and outbound calls, responding to member inquiries and resolving issues in a professional and courteous manner.
- Process member transactions, including account openings, loan applications, and other financial services.
- Work collaboratively with internal teams to resolve member issues and provide solutions.
- Stay up-to-date on products and services, seeking answers to member questions and providing recommendations to meet their financial needs.
- Meet annual sales goals, promoting Triangle Credit Union products and services to members.
- Perform other duties as assigned, including backup responsibilities for various processes.
- Three or more years of similar or related experience, preferably in a Contact Center environment.
- Previous member/customer service experience, with a focus on financial services.
- Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
- Ability to sit for extended periods of time and perform other physical requirements of the job.
Triangle Credit Union offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.