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Customer Service Representative

2 months ago

Nashua, New Hampshire, United States NHOMS PLLC Full time
About NHOMS PLLC

We are a dynamic organization dedicated to delivering exceptional healthcare experiences. Our innovative team is passionate about creating a supportive and inclusive environment where employees can collaborate, learn, and grow.

Job Summary

We are seeking a skilled Call Center Representative to join our team. As a key member of our customer service team, you will play a pivotal role in delivering outstanding experiences for our clients, partners, and communities.

Responsibilities
  • Manage a high volume of incoming telephone inquiries from prospective patients of our partnered dental practices.
  • Efficiently schedule and confirm appointments for new patients, ensuring a smooth and seamless process.
  • Demonstrate empathy and attentiveness while addressing questions and concerns, prioritizing customer assistance above all.
  • Utilize well-honed sales techniques to meet and exceed company objectives related to appointment bookings.
  • Undertake various tasks as delegated by the Call Center Leadership team, contributing to the overall efficiency of operations.
Requirements
  • Proficient in Microsoft Suite
  • Strong communication, problem-solving, computer, phone, and analytical skills required
  • Bilingual in Portuguese and/or Spanish is highly preferred
  • Ability to thrive in a dynamic and fast-paced work environment
  • Desire to learn and grow; with an ability to adopt and overcome challenges
  • Efficient time-management and prioritization skills
Experience & Qualifications
  • A minimum of a High School Diploma is required, College degree is preferred
  • Familiarity with online scheduling platforms is essential for this role
  • Experience in patient care, customer service, or call center required
Compensation & Benefits
  • Pay: $20.00-$22.00 per hour
  • Medical, Dental, & Vision Insurance
  • Paid vacation & sick time
  • Access to our 401(k), Safe Harbor, & Profit Share Plan
  • Eligibility for discretionary quarterly bonuses
  • Discounted oral surgery services for teammates and their families
  • Referral Bonus eligibility

We are an equal opportunity employer and welcome applications from diverse candidates. Our commitment to diversity and inclusion drives our success and makes our company stronger.