IT Support Specialist

1 week ago


Long Beach, California, United States Insight Global Full time

Essential Qualifications:

  • Minimum of 2 years in technical support roles
  • Proficient in O365 with the capability to manage the ecosystem (calendars, email groups, provisioning, and troubleshooting)
  • Experience in imaging devices (Lenovo, desktops, laptops, and surfaces)
  • Support and troubleshooting expertise in Windows 11
  • Understanding of TCP/IP printing
  • Strong written and verbal communication abilities
  • Flexible and able to thrive in a dynamic team environment

Desirable Qualifications:

  • Familiarity with ServiceNow
  • Knowledge of MDM solutions for mobile devices

Daily Responsibilities: A reputable organization is seeking a Tier 2 Helpdesk Technician. This role involves managing user account onboarding and offboarding through Office 365, along with performing essential troubleshooting tasks (such as printer setup, email configuration on Exchange, resolving network issues, and password resets). The technician will operate across multiple locations, addressing issues raised by internal staff and escalating more complex problems to Tier 3 technicians. The ideal candidate will be dependable and comfortable adapting to various working conditions.



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