Retail Operations Supervisor

2 weeks ago


Belen, New Mexico, United States Westlake Hardware Full time

Job Overview
As a key member of our team at Westlake Hardware, the Retail Operations Supervisor is responsible for overseeing the daily operations of the store while ensuring the achievement of company objectives.

Essential Responsibilities
The following duties are essential to the role. Additional responsibilities may be assigned as needed:

  • Customer Engagement: Provide exceptional service by assisting customers with inquiries and resolving issues. Welcome customers warmly and express gratitude upon their departure. Maintain a friendly and approachable demeanor to foster positive interactions.
  • Store Management: Ensure a safe and professional work environment for all team members. Supervise store operations, including opening and closing procedures. Collaborate with the General Manager to implement corporate programs and maintain compliance with safety and loss prevention standards.
  • Inventory Control: Assist in the efficient handling of merchandise, ensuring proper receiving and stocking procedures are followed. Maintain optimal inventory levels and oversee regular stock assessments to support store profitability.
  • Team Development: Participate in the training and development of all associates. Support the recruitment and advancement of team members, ensuring a skilled and motivated workforce.
  • Leadership: Act as the primary leader in the absence of the General Manager. Lead by example and encourage open communication among team members. Contribute ideas for improving merchandising and operational efficiency.

Qualifications
Education: High School diploma or equivalent required. Completion of advanced retail training is recommended.
Experience: Previous experience in retail management is preferred, with a focus on hardware or home improvement sectors being advantageous.

Physical Requirements: The role requires standing, walking, lifting up to 25 lbs, and climbing as necessary.

Additional Information
This position is vital to the success of our store and offers opportunities for personal and professional growth within the Westlake Hardware family.



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