Manufacturing Customer Experience Manager

6 days ago


Lexington, North Carolina, United States NorthPoint Search Group Inc Full time

About the Role:

We are seeking an experienced Customer Service Manager to join our client, a leading international manufacturer, in Lexington, NC. As a key member of the team, you will be responsible for leading the Customer Service Team and driving exceptional customer experiences.

Key Responsibilities:

  • Inspire, motivate, develop, and direct the Customer Service Team to achieve outstanding results.
  • Partner with Senior Leadership and Sales teams to drive business growth and customer satisfaction.
  • Develop and implement customer service policies and procedures to ensure seamless customer interactions.
  • Manage complex and escalated customer complaints and service issues, ensuring timely and effective resolutions.
  • Plan, prioritize, and delegate work tasks to optimize workflow and improve productivity.
  • Develop and maintain customer service performance metrics to measure team success.
  • Implement strategies to ensure error-free data entry of customer orders and maintain accurate records.
  • Serve as a liaison between customers, manufacturing, and sales teams to facilitate effective communication and collaboration.
  • Communicate promptly and effectively with sales and customers as needed to ensure seamless customer experiences.

Requirements:

  • 5+ years of Customer Service experience with a proven track record of success.
  • 5+ years of leadership experience in a manufacturing environment.
  • Proficient in Microsoft Outlook, Excel, and Word.
  • Experience in Wood Manufacturing is a plus.
  • Excellent environment and benefits package offered by NorthPoint Search Group Inc.


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