Manufacturing Customer Experience Manager
6 days ago
About the Role:
We are seeking an experienced Customer Service Manager to join our client, a leading international manufacturer, in Lexington, NC. As a key member of the team, you will be responsible for leading the Customer Service Team and driving exceptional customer experiences.
Key Responsibilities:
- Inspire, motivate, develop, and direct the Customer Service Team to achieve outstanding results.
- Partner with Senior Leadership and Sales teams to drive business growth and customer satisfaction.
- Develop and implement customer service policies and procedures to ensure seamless customer interactions.
- Manage complex and escalated customer complaints and service issues, ensuring timely and effective resolutions.
- Plan, prioritize, and delegate work tasks to optimize workflow and improve productivity.
- Develop and maintain customer service performance metrics to measure team success.
- Implement strategies to ensure error-free data entry of customer orders and maintain accurate records.
- Serve as a liaison between customers, manufacturing, and sales teams to facilitate effective communication and collaboration.
- Communicate promptly and effectively with sales and customers as needed to ensure seamless customer experiences.
Requirements:
- 5+ years of Customer Service experience with a proven track record of success.
- 5+ years of leadership experience in a manufacturing environment.
- Proficient in Microsoft Outlook, Excel, and Word.
- Experience in Wood Manufacturing is a plus.
- Excellent environment and benefits package offered by NorthPoint Search Group Inc.
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