Customer Service Director

4 days ago


Lexington, North Carolina, United States NorthPoint Search Group Inc Full time

**Job Summary**

NorthPoint Search Group Inc is seeking an experienced Customer Service Director to join their team. As a key member of the organization, you will be responsible for leading the Customer Service Team and driving exceptional customer experiences.

**Key Responsibilities:**

  • Lead and direct the Customer Service Team to achieve exceptional customer satisfaction and loyalty.
  • Partner with Senior Leadership and Sales teams to develop and implement customer service strategies.
  • Develop and maintain customer service performance metrics to measure team success.
  • Implement strategies to ensure error-free data entry of customer orders and optimize workflow.
  • Communicate effectively with sales and customers to ensure prompt and accurate service.

**Requirements:**

  • 5+ years of Customer Service experience with a proven track record of leadership.
  • 5+ years of experience in a Manufacturing environment.
  • Proficient in Microsoft Outlook, Excel, and Word.
  • Experience in Wood Manufacturing is a plus.

**What We Offer:**

  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.


  • Lexington, South Carolina, United States Plumbing Solutions LLC Full time

    Job Description**Job Title:** Customer Service Manager**Company:** Plumbing Solutions LLC**Job Summary:The Customer Service Manager is a key member of our team, responsible for overseeing the administrative functions of our company. This includes scheduling, managing employees, and assisting with escalations from issues within the scheduling department.**Key...


  • Lexington, North Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide fast, easy, flexible, and friendly...


  • Lexington, North Carolina, United States Modwash Full time

    About ModWashWe are a dynamic and growing company that values creating a positive ripple effect in our community. As a Guest Experience Team Member, you will play a vital role in ensuring that each guest has an outstanding experience while driving sales of memberships to help grow the ModWash brand.Key ResponsibilitiesStrive to expand the ModWash brand...


  • Lexington, North Carolina, United States Breeden Insurance Services, Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Breeden Insurance Services, Inc. as a Personal Lines CSR. This role will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and assisting with policy changes and claims.Key...


  • Lexington, South Carolina, United States Circle K Stores, Inc. Full time

    About Circle K Stores, Inc.We are a leading convenience store chain with a strong presence in the retail industry. Our stores offer a wide range of products and services to meet the needs of our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service...


  • Lexington, South Carolina, United States WayBack Burgers Lexington SC Full time

    Job SummaryWayBack Burgers Lexington SC is seeking a highly motivated and customer-focused Counter Help to join our team. As a Counter Help, you will be responsible for providing exceptional customer service, preparing food products, and maintaining a clean and organized work environment.Key ResponsibilitiesCustomer Service: Greet customers in a friendly and...


  • Lexington, South Carolina, United States Jim Hudson Automotive Group Full time

    Company Overview:Jim Hudson Automotive Group, a reputable name in the automotive industry, is currently looking for a Part-time Receptionist to enhance their operations at Jim Hudson Ford. This role is vital as you will be the first point of contact for customers, ensuring they receive exceptional service and support.Compensation and Benefits:Hourly Wage:...


  • Lexington, South Carolina, United States Jim Hudson Automotive Group Full time

    Company Overview:Jim Hudson Automotive Group, a well-established organization in the automotive industry, is looking for a dedicated Part-time Receptionist to enhance their operations at Jim Hudson Ford. This role is essential in ensuring a welcoming environment for all visitors and maintaining high standards of customer service.Compensation and...


  • Lexington, South Carolina, United States Jim Hudson Automotive Group Full time

    Job OverviewJim Hudson Automotive Group, a family-owned business dedicated to customer satisfaction since 1980, is seeking a dedicated Part-time Receptionist to act as the initial point of contact for our clientele. This role is essential in ensuring a welcoming atmosphere for all visitors to our dealership.Key Responsibilities:Welcome customers entering the...


  • Lexington, South Carolina, United States Pep Boys Full time

    About the RoleWe are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys.Key ResponsibilitiesEngage with Customers: Build strong relationships with customers, understand their needs, and provide exceptional service to ensure their satisfaction.Schedule Appointments: Effectively manage customer...


  • Lexington, South Carolina, United States Southeastern Freight Lines Full time

    Job SummaryAs a Customer Service Team Lead at Southeastern Freight Lines, you will be responsible for ensuring that all internal and external customers receive a prompt, precise, and professional response to their customer service inquiries and Guaranteed Services opportunities. You will lead a team of associates who cater to customers with diverse needs,...


  • Lexington, South Carolina, United States Jim Hudson Automotive Group Full time

    Job OverviewJim Hudson Automotive Group, a family-owned business serving the community for decades, is seeking a dedicated Part-time Receptionist to act as the initial point of contact for our clientele. Our commitment to customer satisfaction is paramount, and we are looking for someone who shares this value.What We Offer:Compensation: $14 per hourWork...


  • Lexington, South Carolina, United States Lizard's Thicket Full time

    Job SummaryLizard's Thicket is seeking a professional Cashier to provide exceptional customer service and handle all monetary transactions with accuracy and efficiency.Key Responsibilities:Greet and Acknowledge Customers: Welcome customers in a timely and friendly manner, ensuring a positive first impression.Take Orders and Answer Questions: Accurately take...


  • Lexington, South Carolina, United States Teleperformance USA Full time

    About Teleperformance USATeleperformance USA is a global digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local...

  • Vision Associate

    5 days ago


    Lexington, South Carolina, United States Walmart Full time

    Job Summary: As a Vision Associate at Walmart, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide top-notch customer service, addressing customer inquiries and concerns in a professional and courteous manner.Assist customers in selecting the perfect...


  • Lexington, South Carolina, United States Circle K Stores, Inc. Full time

    We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. as a 2nd Shift representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide excellent customer service and support...


  • Lexington, North Carolina, United States NorthPoint Search Group Inc Full time

    About the Role:We are seeking an experienced Customer Service Manager to join our client, a leading international manufacturer, in Lexington, NC. As a key member of the team, you will be responsible for leading the Customer Service Team and driving exceptional customer experiences.Key Responsibilities:Inspire, motivate, develop, and direct the Customer...


  • Lexington, South Carolina, United States Circle K Stores, Inc. Full time

    We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. as a 2nd Shift representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide excellent customer service and support...


  • Lexington, North Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Restaurant Operations ManagerAbout the Role:We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Domino's Pizza LLC. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, driving sales growth, and delivering exceptional customer...


  • Lexington, North Carolina, United States NorthPoint Search Group Inc Full time

    Position Overview:Our client, a global manufacturing firm, is in search of a seasoned Customer Support Operations Leader to enhance their team dynamics and customer engagement strategies.Key Responsibilities:- Inspire, guide, and cultivate the Customer Support Team.- Collaborate with Executive Leadership and Sales divisions.- Drive initiatives aimed at...