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Front Desk Manager

2 months ago

Norwalk, Connecticut, United States Shaner Hotel Group Full time
Job Description

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Residence Inn Norwalk. As a key member of our hotel staff, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:
  • Supervise and coordinate the front desk operations, ensuring efficient and effective service delivery.
  • Manage guest complaints and concerns, resolving issues in a professional and courteous manner.
  • Assist with staff training and development, promoting a culture of excellence and customer satisfaction.
  • Monitor and maintain the cleanliness and organization of the front desk area, ensuring a positive impression for guests.
  • Process guest folios and handle payments, adhering to hotel policies and procedures.
Requirements:
  • Minimum one year of experience in a similar role, preferably in a hotel or hospitality setting.
  • Proven ability to communicate effectively with guests, staff, and management.
  • High school diploma or equivalent, with some college education preferred.
  • Bilingual English/Spanish a plus, with knowledge of local activities and attractions.
About Us:

Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design, and construction, e-commerce, and revenue management.