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Customer Service Representative
2 months ago
The Customer Advocate is a vital part of Safelite's customer-facing team, responsible for delivering exceptional service and support to our customers. As a key member of our team, you will be the first point of contact for many of our customers, and your ability to provide world-class service will make a significant impact on their experience with our company.
Key Responsibilities- Welcome and resolve customer concerns in a timely and efficient manner, often finding creative solutions to complex issues.
- Manage incoming calls, emails, and faxes related to service issues, pricing, warranties, and other customer inquiries.
- Confirm and complete work order information, including insurance verification and additional parts, to ensure seamless service delivery.
- Process administrative tasks such as buyouts, invoices, and credit memos, maintaining accurate records and ensuring timely completion.
- Review orders from the national contact center and manage dealer part orders and special accounts.
- High School Diploma/GED/Equivalent required.
- 1-3 years of experience in telephone operations or business administration.
- Ability to provide exceptional customer service in a fast-paced environment.
- Professional appearance and ability to wear personal protective equipment.
- Ability to travel up to 10%.
Safelite offers a competitive weekly base pay, a benefits package valued at over $10k, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
