Customer Service Ambassador
6 days ago
We are seeking a highly skilled and motivated Customer Service Ambassador to join our team at Tomra. As a key member of our Sales and Service Departments, you will be responsible for delivering exceptional customer service to our clients across the New England and Upstate NY Area.
Key Responsibilities- Facilitate Coordination and Support: Work closely with internal departments to ensure customer satisfaction, including Sales, Service, Material Recovery, Billing, and Bar Code Department.
- Manage Customer Contentment: Oversee customer satisfaction at the store level for designated accounts, including product pickup, supply provision, administrative tasks, and machine performance.
- Resolve Product or Service Issues: Identify customer complaints, pinpoint the problem's cause, delegate and detail the issue to the relevant department for resolution, and conduct follow-ups to ensure resolution.
- Expand Bottle Bill Initiatives: Aid in the expansion of the Bottle Bill in the assigned territory, including the rollout and introduction of RVM technology, addition of new categories, and increase in deposit values.
- Chart and Organize Territory Coverage: Manage territory coverage across New England and Upstate New York, and schedule communication and meetings with customers.
- Draft and Distribute Reports: Create and distribute weekly customer visit reports to functional stakeholders.
- Conduct Store Bar Code Scans: Perform store bar code scans as necessary.
We are looking for a candidate with a College Degree and 2-4 years of experience in business. A valid clean driver's license is also required.
Language Skills: Must be fluent in English, with bi-lingual Spanish/English preferred. Ability to read and comprehend simple instructions, write simple correspondence, and effectively present information in one-on-one and small group situations.
Benefits- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
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