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Account Development Representative

2 months ago

Ocala, Florida, United States Trane Technologies Full time

About Trane Technologies

At Trane Technologies, we're a team that dares to challenge what's possible for a sustainable world. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We're a leader in climate solutions for buildings, homes, and transportation.

What's in it for you:

We offer a dynamic work environment where you'll have the opportunity to make a lasting impact on customer satisfaction and our overall success. As an Account Development Associate, you'll step into the role of a trusted advisor for customers, ensuring their needs are met smoothly and efficiently.

Your Responsibilities:

  • Proactively engage with customers to fully understand their needs and provide prompt and effective solutions.
  • Collaborate with Account Managers to service accounts and drive revenue.
  • Actively seek out potential sales opportunities for Account Managers and the District, constantly looking for ways to add value for customers.
  • Boost sales by maintaining current knowledge of all portfolio offerings and demonstrating technical knowledge to provide customer value propositions.
  • Drive sales by identifying related products or add-on extensions needs and making customers aware of product promotions and adding lines to parts orders.
  • Find the best method to resolve problems and ensure customer satisfaction while adhering to company policies.
  • Make outbound calls to market new products.
  • Execute quote and order management processes with high accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery.

What You'll Bring:

  • A GED or High School Diploma is required.
  • Inside sales, retail, or related experience is preferred.
  • Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.
  • Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Compensation:

We offer a competitive compensation package, including a base salary and a monthly incentive plan of 15%. Our commission plans are uncapped, and our total target cash represents a mix of fixed base salary plus payment from sales commissions.

Equal Employment Opportunity:

We're an equal opportunity employer and welcome applications from all qualified candidates. We offer comprehensive benefits and programs, and we're committed to creating a diverse and inclusive work environment.