Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative
Job Summary: We are seeking a highly skilled Customer Service Representative to join our dynamic in-office call center team. As a Customer Service Representative, you will be responsible for handling inbound calls, conducting outbound welcome/payment reminder calls, and assisting borrowers with inquiries.
Key Responsibilities:
- Meet and exceed daily, weekly, and monthly call performance metrics
- Handle inbound calls and conduct outbound welcome/payment reminder calls
- Assist borrowers with inquiries, verifying account information with compliance to data privacy regulations
- Maintain accurate borrower records and update customer account information
- Deliver scripted campaigns to guide borrowers to the appropriate departments
- Complete administrative tasks as assigned
Requirements:
- 1+ years of experience in a call center
- Tech-savvy with proficiency in software programs and CRM systems
- Inbound/outbound call experience
- Ability to pass a drug test and background check
- Good math skills and critical thinking skills
- Recent high school graduates with a high GPA or IB diploma may qualify without prior experience
Why Work with Us: At Express Pros - Ocala, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive pay rate of $19.00/hr.
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