Customer Service Representative

3 weeks ago


Ocala, Florida, United States Express Pros - Ocala Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly skilled Customer Service Representative to join our dynamic in-office call center team. As a Customer Service Representative, you will be responsible for handling inbound calls, conducting outbound welcome/payment reminder calls, and assisting borrowers with inquiries.

Key Responsibilities:

  • Meet and exceed daily, weekly, and monthly call performance metrics
  • Handle inbound calls and conduct outbound welcome/payment reminder calls
  • Assist borrowers with inquiries, verifying account information with compliance to data privacy regulations
  • Maintain accurate borrower records and update customer account information
  • Deliver scripted campaigns to guide borrowers to the appropriate departments
  • Complete administrative tasks as assigned

Requirements:

  • 1+ years of experience in a call center
  • Tech-savvy with proficiency in software programs and CRM systems
  • Inbound/outbound call experience
  • Ability to pass a drug test and background check
  • Good math skills and critical thinking skills
  • Recent high school graduates with a high GPA or IB diploma may qualify without prior experience

Why Work with Us: At Express Pros - Ocala, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive pay rate of $19.00/hr.



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