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Security Operations Officer

2 months ago

Mililani Town, Hawaii, United States Signal Full time

**LOCALLY OWNED, WOMAN-OWNED, MINORITY-OWNED**

Hawaii's ONLY locally-owned, globally trusted security team

Security with Aloha

Position Status: 30+ hours weekly / 2nd & 3rd Shifts

Location: Oahu, Hawaii

Pay Rate: Up to $20 per hour

Benefits:

Paid trainingProfessional Development AssistanceCareer Advancement OpportunitiesVeteran and First Responder FriendlyWomen and minorities encouraged to apply

Company Overview: Welcome to Signal Security, where your ambition meets unparalleled opportunity. Recognized as the #1 ranked security franchise by Entrepreneur, Signal Security isn't just a company - it's a revolution in the world of security. As one of the fastest-growing firms, our mark of excellence is not just recognized but celebrated. Our recent expansion into the Hawaiian Islands stands as a testament to our dynamism and commitment to the communities we serve. This isn't just a job; it's your chance to be part of an industry-leading team where innovation thrives and dreams take flight.

The Signal Advantage:

Comprehensive Benefits Package: Quarterly Team Events, Awards and Recognition, Paid training, Flexible Schedule, Career Advancement Opportunities, 401k ProgramPath to Franchise Ownership: Show us your dedication and skills, and you could unlock an unprecedented opportunity to become an owner with direct investment backing from corporateInnovative Leadership: Experience firsthand the thrill of working with an industry trailblazer.Work Directly with the CEO: Engage with the local owner one-on-one, fostering an environment of growth, mentorship, and direct impact.

Requirements: Driver's License / Security Experience / Security License (Current Guard Card)

Position Summary:

A Signal Patrol Officer will conduct patrols, (foot and vehicle) for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. All duties listed below are minimum requirements – additional duties listed in the site's Post Orders are requirements as well.

Soft Skills:

Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?Strategic Planning: Effective engagement, communication, planning and execution of daily patrol responsibilities while meeting established deadlines. Can you effectively complete a route in the allotted time?Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you manage your time on property which equates with meeting the company benchmark?Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the you complete your daily assigned tasks and communicate maintenance needs of company assets?

Responsibilities:

Will conduct and deliver various mobile security services while operating company patrol vehicle that reflect the company's values, expectations, and consistent service in alignment with site specific instructions/post orders.Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations.Interacting with internal and external customers on site cultivating a customer service relationship striving to provide peace of mind.Consistently communicates with the Advanced Patrol Officer and or the Branch Patrol Supervisor to promptly report any customer or property related information and concerns.Will be assigned a vehicle that officer is responsible for during their shift to include fueling, washing, interior cleanliness, and inspecting.Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, uniforms, and devices, etc.Manage daily activities while meeting key benchmarks and expectations set by the Branch Patrol Supervisor such as reporting standards and service quality.Consistently deescalate issues through communication in a professional and prompt manner.Communicate with the Branch Patrol Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs, route changes, and post order updates to ensure operational excellence and efficiency.

Requirements:

21 years of age or olderHigh school diploma or GEDPass background check and drug testMust have valid driver's license and good driving recordMust have reliable transportationComplete training modules within first monthExcellent organization, oral, and written communication skillsDemonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all timesMust be able to move equipment weighing up to 20 pounds