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Client Intake Specialist

2 months ago

Wheaton, Illinois, United States Northeast Family Services Full time
Job Overview

Northeast Family Services of Illinois is seeking a dedicated professional

As a reputable and expanding organization with a presence across multiple states, we focus on delivering therapeutic services to individuals and families through various modalities including Telehealth, in-person, and home-based visits.

The Client Intake Specialist operates from our Wheaton Office and oversees the comprehensive registration and admission processes for Northeast Family Services. This role entails managing incoming inquiries, collecting referral details, confirming insurance coverage, and coordinating client appointments.

Success in the Client Intake Specialist role requires exceptional organizational skills, attention to detail, and familiarity with insurance systems, co-pays, deductibles, and health benefit structures. Ideal candidates will possess outstanding interpersonal abilities and thrive in a collaborative environment alongside therapists, clinicians, nurse practitioners, and peers. If you have a passion for making a difference in the behavioral health sector and enjoy assisting individuals in accessing necessary support, this position is a great fit for you.

Bilingual proficiency in English and Spanish is highly advantageous.

Qualifications:

  • High School Diploma or equivalent is mandatory
  • At least 2 years of experience in patient intake and scheduling is required
  • Bilingual English/Spanish is preferred
  • Understanding of insurance benefits and authorization processes
  • Proficient in computer applications, including Microsoft Office and Electronic Health Records (EHR)
  • Experience in supporting clients with co-occurring disorders
  • Ability to maintain confidentiality for clients and the organization
  • Excellent communication, customer service, and problem-solving capabilities, particularly under pressure
  • Strong time management and organizational skills

Benefits:

  • Comprehensive health, dental, and vision coverage
  • Three weeks of paid vacation
  • Eleven paid holidays, including significant observances
  • Generous sick leave, including mental health days
  • 401k retirement plan with matching contributions
  • Optional short and long-term disability insurance
  • Life insurance options
  • Dependent care savings account
  • Mileage reimbursement for work-related travel
  • Annual longevity award, including a monetary bonus and an extra vacation day
  • Company-issued laptop and mobile phone
  • Opportunities for professional development
  • Supervision for licensure available
  • Tuition reimbursement for further education
  • Discounts on personal mobile phone plans

Hours / Compensation:

  • Full-time salaried position