Lead Front-End Engineer

2 weeks ago


Carbondale, Illinois, United States FRONT COMPANY Full time

About FRONT COMPANY:
FRONT COMPANY is a cutting-edge customer service platform designed to enhance customer satisfaction, empower teams, and foster robust business growth. We have redefined the traditional help desk to facilitate real-time collaboration across various customer communication channels, enhanced by AI and automation to swiftly resolve issues and streamline team workflows. Our clients receive outstanding service, whether they seek quick answers or personalized assistance for complex challenges, while gaining valuable analytics and insights to refine their customer experience. Over 8,500 diverse businesses, including industry leaders, depend on FRONT COMPANY to provide transformative service that secures customer loyalty for the long term.

About the Role:
We are in search of a Lead Front-End Engineer to join our marketing team. In this role, you will oversee, develop, and enhance our website technology stack, ensuring the delivery of exceptional customer experiences for both new prospects and existing clients. You will be responsible for continuously optimizing our public-facing pages based on business insights and internal requirements, while advocating for innovative technical solutions to scale our operations effectively.

Key Responsibilities:

  • Manage front-end web development projects from initial scoping through to implementation and optimization.
  • Collaborate closely with members of our marketing, design, and content teams as a technical expert to influence and drive project success.
  • Redesign web pages and refresh existing sites in accordance with high-fidelity designs.
  • Conduct quality assurance and troubleshoot UI, performance issues, and bugs as they arise.
  • Assist in the design and development of A/B tests and other website optimization initiatives.
  • Adhere to and promote industry best practices in web development, including accessibility, performance, and site architecture.
  • Support website sprint management by scoping projects, setting stakeholder expectations, and proactively communicating potential risks or delays.

Required Skills & Experience:

  • Bachelor's degree in Computer Science, Computer Engineering, or equivalent professional experience.
  • A minimum of 5 years of front-end development experience managing, developing, and deploying changes across high-traffic, public-facing websites (preferably in the SaaS sector).
  • Extensive experience in JavaScript and PHP, along with related frameworks.
  • A proven track record of building and managing websites using React.
  • Experience working within marketing teams, either as an individual contributor or as part of small development teams (fewer than 5 members).
  • Demonstrated experience working with third-party APIs, GraphQL, and modern CSS frameworks such as Tailwind CSS.
  • Experience managing code changes across local, pre-production, and production environments using containers (DDEV, Docker, etc.) and virtualization.
  • Experience deploying web applications across various cloud platforms such as Vercel, Heroku, and Netlify.
  • Prior experience with website redesigns and CMS migrations.

Preferred Qualifications:

  • A proven history of optimizing websites for speed and mobile performance.
  • Familiarity with A/B testing, feature flagging, and personalization techniques.
  • Experience building websites with open-source CMS systems such as Grav CMS or Jekyll.
  • Examples of projects deployed using modern PHP frameworks like Laravel, Symfony, or CodeIgniter.
  • Experience creating interactive tools such as calculators, animated reports, and surveys.


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