Front Desk Representative

2 days ago


Portland, Oregon, United States The Portland Regency Hotel & Spa Full time
Front Desk Agent Job Description

The Portland Regency Hotel & Spa is seeking a skilled Front Desk Agent to provide exceptional guest service and support to our hotel guests.

Key Responsibilities:
  • Assist guests with their needs in a timely, professional, and courteous manner.
  • Respond to guest inquiries and resolve issues in a fair and efficient manner.
  • Process guest check-ins and check-outs, including handling room assignments and key distribution.
  • Manage the front desk area, including maintaining a clean and organized workspace.
  • Provide information and assistance to guests regarding hotel amenities, services, and local attractions.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of hotel operations and policies.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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