Customer Technical Specialist

2 days ago

Portland, Oregon, United States Peraton Full time
Job Summary

We are seeking a highly skilled Customer Technical Specialist to join our team at Peraton. As a key member of our team, you will be responsible for delivering exceptional technical support to our customers, ensuring their IT infrastructure is running smoothly and efficiently.

Responsibilities

As a Customer Technical Specialist, you will be responsible for:

  • Providing technical support for a variety of technologies, including Cisco switches, fiber backbone, network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices, electronic time and attendance systems, and transportation security equipment.
  • Scheduling and coordinating customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
  • Setting up and configuring new end-user equipment, including laptops, mobile devices, printers, VTC units, VoIP phones, and other peripherals.
  • Documenting all changes in the ticketing system to ensure all asset and configuration information is up to date.
  • Investigating and resolving all connectivity issues related to end-user, site infrastructure, and STIP IT equipment.
  • Executing and maintaining IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings, and asset information.
  • Recommending through Peraton management customer service and IT process support enhancements, researching and recommending new technologies and procedures.
  • Providing technical guidance for directing and monitoring information systems operations.


Qualifications

To be successful in this role, you will need:

  • A bachelor's degree and 0 years' experience or an associate's degree and 2 years' experience or a high school diploma/equivalent and 4 years' relevant experience.
  • U.S. citizenship, with the ability to obtain a DHS Entrance on Duty (EOD) clearance.
  • Experience with desk-side IT support and the ability to communicate in a professional manner with senior executive government staff.
  • Experience supporting a variety of IT technologies, including laptops, mobile devices, and Cisco switches.
  • Understanding of fiber backbone interconnectivity.
  • The ability to work on your feet for 4+ hours per day, walking long distances through airports and offices to support customer equipment.
  • The ability to kneel, bend, and reach to get under desks to connect/repair cabling and the ability to lift up to 40-50 pounds to install IT equipment.
  • The ability to push/pull carts transporting equipment.


Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors.

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