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Senior Technical Support Specialist

2 months ago

Portland, Oregon, United States Rand 3D Full time
Sr. Technical Support Specialist - Architecture, Engineering, and Construction

We are seeking a highly skilled and experienced Sr. Technical Support Specialist to join our team at Rand 3D. As a key member of our Solution Center team, you will provide top-notch support and solutions to our clients related to Autodesk architecture and construction software in a Microsoft environment.

Responsibilities:
  • Troubleshoot and resolve complex issues related to Autodesk architecture and construction software, including Revit, BIM 360, AutoCAD Architecture, and Navisworks.
  • Provide expert-level support and guidance to clients, ensuring a high degree of customer satisfaction.
  • Document support cases in Salesforce and develop company intellectual property, such as blogs and white papers.
  • Develop strong relationships with external and internal clients, working collaboratively with the Technical and Sales teams to recommend solutions.
  • Adhere to the highest standards of business ethics, ensuring IMAGINiT maintains its respected image.
Requirements:
  • 7-10 years of experience with Autodesk architecture and construction software, including Revit, AutoCAD, and BIM 360.
  • Experience with Navisworks, Glue, Field, and Plangrid is desirable.
  • Strong knowledge of Autodesk architecture and construction design processes.
  • Business Process Automation experience is preferred.
  • Relevant work experience within a Microsoft environment.
  • Experience with a CRM is a plus.
  • Demonstrated strong interpersonal communication, presentation, organization, and self-discipline.
  • Initiative, analytical, and problem-solving skills.
  • Strong business acumen, high energy, self-motivated, and able to work under pressure.
  • Ability to work independently and manage multiple priorities.
  • Bachelor's or Associates degree and/or equivalent experience.
About Us:

At Rand 3D, we are committed to advancing the way engineers and architects use 3D technology to design, develop, and manage complex engineering projects. We celebrate employment equality and diversity, encouraging applications from all qualified individuals. We are committed to providing reasonable accommodations for persons with disabilities and rewarding our technical teams' contributions with a competitive base salary, incentive plan, and comprehensive benefits package.