Guest Services Representative
3 days ago
Job Summary
The Front Desk Ambassador position at Extended Stay America is an exciting opportunity to deliver exceptional customer service and ensure a seamless guest experience. This role requires a highly motivated individual who can provide warm welcomes, address guest requests promptly, and maintain the highest standards of professionalism.
Main Responsibilities:
- Providing accurate and timely information about hotel facilities, services, and local attractions.
- Greeting guests warmly and processing check-ins and check-outs efficiently.
- Responding to guest inquiries and resolving issues promptly.
- Maintaining the front desk area and surrounding environment to ensure a clean and organized appearance.
- Collaborating with other departments to ensure smooth operations and efficient guest satisfaction.
Requirements:
- High school diploma or equivalent required; one to three months related experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Able to operate property management system technology and perform audit functions as necessary.
- Demonstrates knowledge of company policies and procedures, including safety and security protocols.
Benefits:
- Competitive hourly rate: $13.50 - $22.73 (part-time) or $32.88 (New York City only).
- Ongoing training and development opportunities.
- Opportunities for advancement within the company.
- A supportive and dynamic work environment.
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