Hotel Guest Services Associate

3 days ago


Round Rock, Texas, United States Extended Stay America Full time
Job Title: Hotel Guest Services Associate

The role of a Hotel Guest Services Associate at Extended Stay America is to provide exceptional customer service and support to our guests. This includes responding to guest inquiries, resolving issues, and ensuring that their stay is comfortable and enjoyable.

Key Responsibilities:
  • Providing timely and courteous assistance to guests
  • Responding to guest requests and resolving issues in a professional manner
  • Maintaining accurate records and reports
  • Collaborating with other departments to ensure seamless guest experience

Requirements:
  • High school diploma or equivalent required; 1-3 months related experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic math skills and ability to handle cash and credit transactions

Salary Information:
Pay ranges for this position are as follows: $13.50-$22.73 per hour in Colorado, Washington, and California; $32.88 per hour in New York City (Whitestone). Compensation may vary based on experience, location, and other factors.

This is a part-time position offering competitive wages, weekly pay, and benefits including vision insurance, 401(k) savings plan, employee assistance program, and employee perks program.

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